Terms and conditions of sale
1. Objections, any kind of complaints, and return of goods must be submitted in writing. They will only be accepted if received within five days of the delivery. Unless there is documentary evidence to the contrary, the invoice date is the effective date of delivery.In the absence of a written objection or complaint within five days of the delivery, all visible defects are covered by the delivery. The vendor is only responsible for hidden defects if he or she was aware of them. This knowledge is not assumed, but must be proved by the buyer/customer.
2. If an order is cancelled, a fixed sum equal to 1/3 of the purchase price is paid to the vendor. Amongst other things, this fixed sum must cover the specific loss of not being able to resell a customised order. Returns of goods which have been treated in any way are not accepted.
3. All delivery deadlines are approximate. A late delivery only entitles the recipient to compensation or annulment of the agreement in the event of deceit or malice. A delivery which cannot be completed due to circumstances beyond one’s control or through the fault of the vendor’s supplier does not entitle the buyer to compensation.
4. All goods remain the property of the vendor until the full settlement of the sales price, interest, and any other costs. In the meantime, the buyer is forbidden to hire out the goods, sell them, export them, pledge them, make them available in any way whatsoever, or carry out any modification which could reduce their value. Any breach of this stipulation is subject to Article 491 of the Criminal Code.The designated unloading point must be reasonably accessible. Any consequences arising from a poorly located or largely inaccessible unloading point are the sole responsibility of the buyer who accepts full responsibility for the goods merely by designating the unloading point.

